Overview
Uphold® is the central place for managing digital assets, fiat balances, and cross-asset exchanges. Use the official Uphold.com website or the Uphold App to access your account, move funds, and trade securely.
Uphold Wallet
Your Uphold Wallet holds cryptocurrencies, fiat currencies and commodities in dedicated 'vaults'. To access your wallet, go to Uphold.com Login and authenticate using email/password and two-factor authentication (2FA) if enabled.
Uphold Exchange
The Uphold Exchange lets you convert between cryptocurrencies, fiat and commodities. Trades execute quickly; for large orders review market depth and fees before confirming. Learn more about supported pairs and limits in the Uphold Help Center.
Troubleshooting & Common Issues
Uphold Login not working / Unable to login Uphold
If you cannot sign in, first confirm you're using the correct email and password at Uphold.com Login. Clear browser cache, try an alternate browser, or use the Uphold App. If you still can't log in, proceed to account recovery.
Uphold Account Recovery
To recover access, use the 'Forgot password' flow on the login page. If password reset emails don't arrive, check spam folders and ensure your email provider isn't blocking messages from Uphold. For identity verification issues, the Help Center has step-by-step guidance at help.uphold.com.
Uphold 2FA reset
If you lost access to your 2FA device, follow the 2FA reset instructions in the Help Center. Be prepared to provide identity verification documents. This process may take time due to security checks; follow official instructions only — avoid sharing sensitive info in public forums.
Error Connecting Uphold Account / Error decline
Connection errors or declined transactions can result from insufficient funds, network congestion, or incorrect recipient addresses. Double-check details and consult transaction logs in your Uphold Wallet. For persistent errors, contact support through the Uphold Help Center.
Uphold App not Working / Can't verify Uphold Wallet
If the mobile app crashes or verification fails, update to the latest app version, restart your device, and ensure a stable internet connection. Re-attempt verification with clear, high-resolution ID photos and accurate personal details.
Frequently Asked Questions
- 1. Why can't I sign in to my Uphold® account?
- Check your credentials, clear cache, try a different browser or device, and ensure you use the official Uphold.com Login page. If issues persist, follow account recovery steps.
- 2. How do I reset my Uphold 2FA?
- Use the 2FA reset flow in the Help Center. You’ll need to complete identity verification. Visit help.uphold.com for details.
- 3. What do I do if a transaction is declined?
- Confirm account balance, recipient details and network fees. For unexplained declines, consult transaction logs and contact support via the Help Center.
- 4. How long does account recovery take?
- Recovery times vary depending on verification complexity. Provide accurate documents to speed up the process and monitor your email for updates.
- 5. Is the Uphold App secure?
- Yes — Uphold employs industry-standard security practices. Always enable 2FA and only download the app from official app stores.
- 6. Where can I get more help?
- Visit the Uphold Help Center or contact support through the official site.